Accessing Stanna
- Go to app.gostanna.com
- Enter your email and password
- If you’re part of multiple workspaces, select the appropriate one
Your First Dashboard View
When you first log in, you’ll see your personalized dashboard with:- Client Portfolio: Your assigned clients and portfolio health
- Tasks Due: Upcoming actions and follow-ups
- Recent Interactions: Latest client communications
- At-Risk Alerts: Clients requiring immediate attention
- Key Metrics: Health scores, MRR trends, and renewal tracking
Navigation Basics
Main Navigation
- Dashboard: Your personalized home view
- Clients: Complete client directory and management
- Tasks: Action items and follow-ups
- Insights: Analytics and reporting
- Integrations: Connected tools and data sources
- Settings: Account and workspace configuration
Quick Actions
Look for these shortcuts throughout the interface:- ⌘K (Ctrl+K): Open command palette for quick navigation
- New Task: Plus button to create tasks
- Search: Find clients, interactions, or data quickly
Understanding Client Cards
Each client is displayed with key information at a glance:Client Health Score: Ranges from 0-100, with red (0-40), yellow (41-70), and green (71-100) indicating risk levels.
- Sentiment Score: Overall relationship health
- Last Interaction: Most recent touchpoint
- MRR: Monthly recurring revenue
- Renewal Date: Next contract milestone
- CSM Owner: Assigned customer success manager
Setting Up Your Preferences
Notification Settings
Go to Settings > Notifications to configure:
- Email alerts for at-risk clients
- Task due reminders
- Weekly digest preferences
Dashboard Customization
Customize your dashboard widgets by:
- Clicking the gear icon in the top right
- Selecting which metrics to display
- Arranging widgets in your preferred order
Quick Win: Your First Actions
Get started with these simple tasks:Explore a Client Profile
Click any client name to see their health score, sentiment, and interaction history
Common First-Day Questions
Why don't I see all my clients?
Why don't I see all my clients?
If you’re a CS Professional, you only see clients assigned to you. Directors and Leadership see the full portfolio. Check with your admin if assignments need adjusting.
How often does data sync?
How often does data sync?
Most integrations sync every 15-30 minutes. You can manually trigger a sync in Settings > Integrations if needed.
Can I customize my dashboard?
Can I customize my dashboard?
Yes! Click the gear icon in the top right of your dashboard to add, remove, or rearrange widgets.
What if sentiment scores seem wrong?
What if sentiment scores seem wrong?
Sentiment analysis improves over time. You can manually adjust scores and provide feedback to help the AI learn your business context.